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Frequently Asked Questions

  • 1. We bought one of your smart sockets and we are very satisfied with the functionality. Is it possible to get a similar product in a low DC voltage model e.g. 12V/24V?

    The products from the iSocket Smart Sockets family are designed to work with AC voltage. Please take a look at our products in the iSocket Smart Home family. They are designed to work on DC voltage as a primary power source. For example, you may power an iSocket Smart Relay from DC voltage in a house with sun panels. Devices from the Smart Home family require specialist knowledge for connection. Please check the Installation Guide for iSocket Smart Relay where we provide several examples of connections for different applications.
  • 2. What is a micro relay in iSocket HomeGuard used for? How much power does it provide?

    The micro relay is designed to switch external electrical contacts. Please note, the relay does not provide any power, it is just a switching contact for switching an external power source to start or stop the operation of external low voltage equipment. For example, low voltage electric motors, solenoids, valves, alarm sirens and other low voltage equipment. But you have to power them from an external source. With the micro relay you can switch this external power source remotely or according to value of input. For example you may activate such low voltage equipment when a sensor detects an alarm. Thus, you can build a simple, complete alarm system for a reasonable price. The circuit for a micro relay contact can be found in the User Manual. Our new model, iSocket Environment Pro, does not have a micro relay, but on this model you can configure the relation between the input and main power socket, to which you then can connect high voltage (AC) appliances.
  • 3. I want to use your iSocket for when my internet goes down and I need to reset the router. Can iSocket power cycle the router automatically for me?

    Many customers use iSocket for just such an application - to reset the router when an internet connection is lost. However, iSocket cannot detect internet failure in your router. You have to know that the internet has failed (e.g. because you lost connection to some service) and then you can reboot the power of your router by texting or calling to the iSocket to which the plug of your router is connected. However, some models, (e.g. iSocket Environment Pro) have an input, which accepts logical "1" or "0". You can probably use this input. We have no exact solution because it depends on your router, but here are few thoughts: If your router has some kind of alarm output that changes its status when the internet goes down, you may connect this output to the iSocket's input. Then you can configure it to reset the power socket (relay output) of the iSocket when the change of status of the input is detected. If your router does not have any alarm output you may try to find some Ethernet device that is able to detect internet failure and has an alarm output. Such a device will be connected to your router by Ethernet and the alarm output of this device can be connected to the iSocket's input. Finally, you can detect failure of the internet by means of software. E.g. A software service from outside can ping your router every minute and report to you when the connection is lost. When this happens you can send a reset message to the iSocket or call to it and iSocket will reboot the power of your router.
New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from You will find a new FAQ there.