Terms of Use & Refund Policy

These Terms of Use & Refund Policy for iSocket e-Store (the "Terms") are in addition to our Privacy Policy, which applies to all web sites and web shops owned by the company iSocket Systems Ltd., Business-ID 2579967-2 ("iSocket Systems") around the world (collectively, the "Site"). By using the Site you agree to these Terms. If you do not agree, please do not use the Site and do not submit any forms. These Terms are subject to change without notice.

1. Countries covered by iSocket e-Store and taxes

iSocket e-Store is administered by iSocket Systems. Products are offered to companies and private persons in several countries in the world in the European Union and outside of the European Union. Products are offered for personal use only even if purchased by a company.

The European Union and VAT

Shipments to the countries of the European Union do not need customs clearance by the buyer. Prices for these countries are in Euros (€) and/or other local currencies and include Value Added Tax (VAT) at 24%. If you provide a valid VAT registration number the product can be supplied free of VAT.

Outside The European Union and custom clearance

Shipments to the countries that are not members of The European Union need to be cleared through customs by the buyer. Since product is shipped from Finland outside Europe Union you will enjoy VAT 0% prices (tax-free sales outside EU). However when you import products to your country you may be required to pay duties and taxes. This process is called customs clearance. Customs clearance is the sole responsibility of the buyer. Each country has their own rules. In some countries there is a rule that a certain amount can be imported without paying any duties and taxes. If this is the case in your country, you will enjoy VAT 0% prices. iSocket Systems are not responsible for any problems which may occur during custom clearance. We include a Proforma Invoice or Commercial Invoice for custom clearance purposes with each order. We do not change the values on these documents! Note, we cannot offer any other documents (e.g. EUR.1 or similar forms) with regular shipments. These documents, however, can be requested for additional fee - contact us before place your order. Shipping companies will be happy to help you with customs clearance if you should require this. Prices for these countries are in USD ($) and/or other local currencies and exclude Value Added Tax (VAT).

Restricted countries

Some countries (or states/provinces) may not be listed due to distribution restrictions or due to restriction on shipment to these countries from our couriers.

2. Processing the order

The iSocket e-Store concept is 'easy ordering in just two steps!'. You don't need to go through a long process of registration. Due to this fact, if you need to make changes in the order you must contact us. Not all the information on the order is possible to change after we have begun to process it. In some cases you need to make a new order. But you will get the chance to check all the information on the second step to avoid making mistakes before you go to the payment.

Guarantee of Product availability (for back-orders and pre-orders read sections "Back-orders" and "Pre-ordering")

We guarantee that the product is available from stock if you see it on the initial page of the order. During the order the product may become out of stock due to prior sale, (which someone else has bought during your processing time). We only reserve product for confirmed orders. A confirmed order is an order that is fully paid for. We will inform you before checkout if the product is no longer in stock. We will also inform you if the product is no longer in stock after checkout. You will be able to cancel the order and get a refund if the product is out of stock in these situations, or you can keep the order active for when we get fresh product.

3. Methods of payment

Products and their postage are paid in conjunction with the order. Payment terms vary from one iSocket e-store to another.

Payments by credit or debit cards in any currency (0% commission)

When paid with cards the order value will be converted to Euro. You can use a card in your local currency - amounts will be converted to Euro. No commission is charged for this method of payment except possible commissions caused by conversation. If you would like to pay by cards, Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to iSocket Systems. iSocket Systems do not guarantee that your card will be accepted by Paytrail Plc. Contacts of Paytrail Plc:

Paytrail Plc
Business ID 2122839-7
Innova 2 Lutakonaukio 7
FIN-40100 Jyvaskyla
Phone: +358 207 181 830

PayPal (0% commission)

The product cost is different when it is shipped to different countries because of taxes (see "Countries covered by iSocket e-Store and taxes" section). We will ship your product only if the country selected in our e-Store matches with the country on your PayPal account. If your PayPal address is in a different country you must change it in our e-Store first. Your basket will be emptied and you need to place your order again. We will ship to your PayPal confirmed address only. Payment will be done without conversion at our side in selected currency. Conversion may occur on your account if you pay in another currency. This payment method is not available for pre-orders.

Proforma invoice in EUR, SEPA (0% commission)

Payment against proforma invoice in Euros to the bank account of iSocket Systems can be done directly from your bank account. You should use the SEPA method of payment. The proforma invoice will be issued after we have reviewed the order manually. You must use the reference number provided and insert it when you pay the order. Using another method of payment than SEPA and not using of reference number will cause a delay in processing of your order and may be subject to an additional fee.

VAT 0% proforma invoice in EUR, SEPA (0% commission, no handling fee)

We can issue a 0% VAT proforma invoice in EUR if you have a valid VAT number. The proforma invoice will be issued after we have reviewed the order manually. You should provide this VAT number when order products and verify it BEFORE checkout. We offer VAT 0% prices immediately on our websites once the valid VAT number is provided and verified BEFORE check out process. If the valid VAT number is not provided we must include Finnish VAT according to legislation. We cannot modify VAT invoice once VAT is reported to Finnish tax office. You can claim it from your local tax office then. If VAT is not yet reported we can request our accountant company to modify, recalculate and process with a partial refund via the original payment gateway - this will cost 20 EUR and will be reduce from the amount of refund.

Proforma invoice in USD, SWIFT ($28 bank commission)

Payment against proforma invoice in USD to the bank account of iSocket Systems can be done directly from your bank account (SWIFT transfer). The proforma invoice will be issued after we have reviewed the order manually. A bank commission of $28 will be added to the value of the ordered products.

Proforma invoice in your local currency

Payment against proforma invoice in your local currency to the bank account of iSocket Systems can be done directly from your bank account (SWIFT transfer). The proforma invoice will be issued after we have reviewed the order manually. A bank commission can be applied.

Wholesale order and terms of use of coupons

If you place an order for more than $1000 or equivalent in another currency (net price considered) we might issue a discount coupon. You can apply for this discount coupon by contacting us. Discount coupons will not be issued after orders have been executed.

4. Product reservation (for back-orders and pre-orders read sections "Back-orders" and "Pre-ordering")

We only reserve product after having received cleared payment therefor. This means that orders confirmed immediately are reserved as soon as we receive confirmation of successful payment from the payment gateway. For orders paid against proforma invoice we do not reserve product in advance. Thus if you have paid against proforma we recommend that you send us a scanned copy of the confirmation of payment so that we can reserve the product for you.

5. Handling & Shipping (for back-orders and pre-orders read sections "Back-orders" and "Pre-ordering")

We will dispatch the order within 2 working days after cleared payment is received or sooner if possible - we aim to dispatch on the same or next day. Should there be a planned delay we will inform you before checkout and in the confirmation email. Shipping methods available for your country will appear on checkout. If you only see information about deivery time without name of the shipping method, it means that we will choose the best shipping method ourselves for your address to ensure a prompt delivery of your order. For courier shipments you will get a tracking number which you can track on their websites. Time of delivery by couriers varies between 1 and 5 days, excluding any possible delay for customs clearance for countries outside European Union, weekends or seasonal delays due to national or international holidays. Time of delivery we show on websites is estimated and will not include time for dispatch until you purchased a guaranteed delivery (available only for some countries). In some cases with may agree with you (a subject of invividual agreement) on delivery with regular mail (i.e. Finnish Post). In that case no tracking number is usually available and the time for delivery can be up to 14 days after dispatch. The responsibility for shipment of orders bought with the terms of "Ex Works Finland" is with the buyer.

Free Shipping

Orders above a certain value will be delivered free of charge. This value is specific to each different country. When you select your country, the value will be displayed. Line items with a value less than $20 or equivalent in another currency (net price considered), commissions or invoicing charges etc. will not be considered as part of the total order which qualifies for free delivery.

6. Returns Policy (for pre-orders read sections "Back-orders" and "Pre-ordering")

You may return the product within 30 days since your purchase in original, unused condition for refund or exchange. The device is not considered to be in unused, original condition if, for example, a SIM card has been installed and you have used it. The buyer shall pay the cost of returning the product.

Non-delivered parcels

Return shipping, as well as all original fees shall be incurred and will be deducted from any refunds that you may be entitled to from iSocket Systems for non-delivered parcels.

7. Back-ordering Terms & Conditions

The above conditions are also relevant for back-ordering, unless clearly stated otherwise in relevant sections.

Back-ordering means that you are ordering products that are temporarly out of stock. We usually offer good discounts for back-orders because you pay us upfront and wait. The product has already been on the market before, which means that we are able to fulfill your back-orders. You will see information about delivery time before chechout and additionaly in the confirmation email. The product is reserved for your once your payment accepted and you received confirmation email.

The refund and cancellation policy for back-orders is as follows: you can cancel your back-order in any time before the real shipment and get full refund. For returns after your order has been dispatched please see section 6. Returns Policy.

8. Pre-ordering Terms & Conditions

The above conditions (except section 7) are also relevant for pre-ordering, unless clearly stated otherwise in relevant sections.

Pre-ordering means that you are ordering the porduct that has never been placed on the market before and we use your payments to manufacture such product. It is not the same as back-ordering where you just order the product which is out of stock.

We aim to begin to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. Should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date. Payment is taken as soon as the order is received. All orders are final.

A valid email address is needed to receive order confirmations and order dispatch info. We will start to collect your shipping address just before the official launch date. We will contact you using the email address you used when you pre-ordered. We will make all efforts to contact you, but we shall not be responsible if your address has changed or cannot accept email from us. If we do not receive any response from you we may try to contact you by SMS on the phone number you have provided, but we do not guarantee this contact method. You shall maintain your working email address. You may also contact us yourself when you receive news about initial dispatch on the website of a product that was pre-ordered and suspect that we have not contacted you yet.

You must protect your email address as this is the main channel to collect the shipping address from you and you will only be able to request changes of your contact information from this email address. Should you request us to change an email address or a name we will require an ID (passport) scan from you. The name on the ID must match the name on the initial order. This is to protect you from possible fraud if someone has compromised your email account and wishes to redirect delivery to another person.

The refund and cancellation policy for pre-orders is as follows: If you decide to cancel your pre-order within 5 days of placing the order, you will receive a full refund from our merchant account with our payment processor. However, if you cancel after 5 days there will be a cancellation charge of $30. We regret that no refunds will be accepted once we start collecting shipping information. If we have not received shipping information from you within 3 months since the announcement of the start of shipping, we consider your order cancelled without refund. Should there be any unforeseen circumstances that do not allow us to fulfill your order, you will receive a full refund.

10. Warranty

Products bought through any iSocket e-Store, include back-orders and pre-orders, have at least a full 1 year warranty from the date of shipment. For some countries 2 or 3 years extended warranty is available. Information about warranty terms for each product for different countries can be found on this webpage.

11. Feedback

Any feedback you provide at the Site shall be deemed to be non-confidential. iSocket Systems shall be free to use such information on an unrestricted basis until informed otherwise by you. Please read our Privacy Policy.

12. Contact information for problems with orders, refund and other issues

Please contact through this form

13. Limitation of Liability

The Site is for personal and non-commercial use. All content and services on the Site are provided to you by iSocket Systems "as is" without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

The information, software, documentation and other content published on the Site may contain technical inaccuracies or errors, including typographical errors. iSocket Systems specifically disclaims any and all liability for such errors and reserves the right to make changes to the Site at any time without notice.

Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.

You agree that iSocket Systems will not be liable, whether in contract, tort, strict liability, or otherwise, for any direct, special, incidental, punitive, consequential, or indirect damages (including, but not limited to, lost profits or lost opportunity, business interruption, loss of information) arising out of or in connection with the use of the Site or with the delay or inability to use the Site or a linked site. iSocket Systems cannot and does not guarantee continuous uninterrupted access to the Site.

Certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. If these laws apply to you, some of the above limitation may not apply to you.

14. Copyright and Trademarks

By visiting the Site you understand and agree that all copyrights and trademarks will be respected.

All information and content included on the Site, including but not limited to text, tables, graphics, logos, icons, images, programs is the property of iSocket Systems or its suppliers and is protected by copyright laws. You may not modify, copy, distribute, transmit, display, publish, sell, or license any information from the Site without the express written consent of iSocket Systems and any applicable third-party. You may not create derivative works, or use any information available in the Site for commercial or public purposes without the express written consent of iSocket Systems and any applicable third-party. In addition, you may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any human or computer language any part of the material from the Site in any form or by any means whatsoever without the express written consent of iSocket Systems.

iSocket is a trademark or registered trademark of iSocket Systems. Other names and brands may be claimed as the property of others.

15. Governing Law

These Terms is governed by and construed in accordance with the laws of Finland. You agree to submit any dispute arising out of your use of the Site to the exclusive jurisdiction of the courts of Finland.

16. How we monitor our intellectual property rights

We automatically scan the entire web for copies of content from the Site and other marketing materials such as advertising brochures as well as user manuals and so on. If any violation is detected we may take punitory measures against the perpetrator. We will demand that the company or individual removes the content that violates our rights. Said person or company shall also be responsible for the costs in connection with this demand. We will contact the web-hosting provider in accordance with the Digital Millenium Copyright Act and will also apply to Google and other search engines to remove the violating content from searches and ban your website. In more severe circumstances we will submit an application to the appropriate court. Please read the following legislation: Copyright Act, Trademarks Act, DMCA.

17. Press releases / News

You are free to copy our press releases. You can do some changes there if you need. When placing a press release a link to our site should be given and date of publication must be indicated.