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1. Do I need Wi-Fi or any other Internet connection?
Nope! When power fails, the Wi-Fi will too. iSocket is a cellular solution!
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2. Will iSocket notify me when power is restored?
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3. What is the cost of ownership? Do I need a data plan?
You don't need your own SIM card or data plan. This new (since 2021) iSocket is a Plug-and-Go hassle-free solution with integrated connectivity that allows your iSocket to be connected to any available cellular network. We offer you a plan in proportion to the features you use. You will see your plan
on checkout after you have selected your applications.
Our prices are better than anything you would get from a local provider. More, you get not just a bare connection as it would be with your local provider, but also a convenient interface to work with iSocket and amazing support that we could not provide if we were selling you just hardware. On the top of that you have 30 days free test period and 30 days money back warranty.
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4. ¿Prueban los productos antes de enviarlos?
Tenemos un test de verificación total durante la fabricación. También desarrollamos una prueba funcional inmediatamente antes de despachar. Enviamos el comando "ON" u comprobamos que el relé responde y un lámpara conectada se enciende. También probamos que la unidad envía la confirmación. Luego comprobamos que la unidad con el comando STATUS comprueba la calidad de la señal. Desechamos las unidades si la calidad de la señal es menor que la habitual en el área donde nos encontramos. Si el producto tiene una función de temperatura y se pide con un sensor de temperatura, lo comprobamos y aseguramos que mide la temperatura correctamente. Luego comprobamos que la opción de fallo en la alimentación eléctrica en los dispositivos donde esté disponible. Finalmente reiniciamos el dispositivo a los valores de fábrica y lo empaquetamos para el despacho. Esté tranquilo de que recibirá un producto totalmente verificado de iSocket.
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5. May I use my own SIM card?
The whole idea of this new (since 2021) iSocket is that it is a hassle-free solution where end users do not have to think about SIM cards, networks and so on. The first 10 years (since 2010) that we only sold hardware our support team was overfilled with questions about numerous problems related to SIM cards and SMS deliverability. We would say that about 99% of the problems were for this reason. We won't that poor experience to our customers anymore.
In any case, you should have paid your mobile operator for the SIM card and data usage. SMS control is not even considered - this is an outdated technology that does not allow any quality real-time monitoring. Delivery of non-human generated SMS in many countries is regulated and more and more countries impose restrictions on this. This is especially true in North America and Australia. It is also noticeable that the SMS-only plans have become a rarity.
The main plans of mobile operators are designed to use a large amount of data for Internet browsing. Special plans for IoT (Internet of Things) usually have a small amount of data for a considerable fee. Our plans are developed in proportion to the features used and they are more beneficial for you that any plans from local operators.
Additionally, you get not just a bare connectivity but an all-in-one solution. On the top of just connectivity that you would anyway need to buy from your provider you get an absolutely convenient interface for managing your iSocket, guaranteed connection to ANY available mobile network and we after all will be able to provide effective support, which is impossible when clients use their own SIM cards.
In all respects, the new iSocket with built-in connectivity is much better!
Not saying that this is iSocket to last - it supports all modern mobile technologies that are here to stay for next decades.
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6. How long are you on the market?
We are a company with reputation who invented these corte de energía monitoring technologies more than 10 years ago when the world did not know about them. We are innovators of them and we are here to stay!
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7. Can I receive email and voice notifications about cortes de energía and power restore events too?
Yes, you can! Text, voice or email notifications about cortes de energía as well as power restore events are available in this new iSocket since 2021. Voice messages can be customized. Voice alerts about cortes de energía are highly recommended, because they are not affected by different regulations/restrictions enforced by operators for text messages in some countries even though we are whitelisted for such alert.
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8. What type of phone will work with iSocket?
Any mobile phone! Even a phone from your grandmother, if this is cellular ;) Seriously, though, it does not matter if you have an iPhone, Samsung, BlackBerry, a contracted Verizon phone or locked AT&T phone or even an old Nokia 250. In fact, iSocket and your phone are independent from each other. You only need a phone to accept text messages or calls about cortes de energía and other alarm events - the same way as you accept messages and calls from your friends. Moreover, iSocket can send a voice message to a landline phone. You can manage your new
Plug-and-Go iSocket from a computer if you don't have a smart phone.
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9. How many numbers can be added for corte de energía notifications and temperature alerts?
In the new
Plug-and-Go iSocket since 2021 you can add unlimited phones for corte de energía alerts as well as for notifications about other alarms, such as temperature rise / temperature fall, burglar, water leak, gas leak, etc.
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10. I only need iSocket to switch on / off or restart my modems (routers) remotely - why do I need a plan?
You don't need your own SIM card or data plan but you will have a plan with us. We offer you a plan in proportion to the features you use. Since 2021 iSocket is a hassle-free solution with integrated connectivity that allows your iSocket to be connected to any available mobile network out of the box. We pay cellular service providers a base fee to keep your iSocket up and running. On the top of that we pay a fee for data usage. We also pay to datacenters to support 24/7/365 operation of your iSocket. In fact the largest part of the payment will go to third parties. At the same time, our prices remain better than what you could get from local providers, because we buy services in large volumes.
When you only use iSocket occasionally we continue pay for such services to thirds parties. Finally, just a remote switching (reboot) feature uses the same amount of data/services as any other feature such as corte de energía alerting or even more, because it require the unit to be always online in order to access it remotely.
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11. May I use it occasionally few times in a year or so without a plan?
Connectivity is integrated into iSocket. We pay third parties multiple fees even when you don't pay us. You can stop use it anytime, it is not a contractual agreement. There are options to suspend it temporary but they are mainly designed to protect you from loss of your devices. Please see
Terms of Use for details - in Chapter 9 we explain by a non-bureaucratic language how it works. You may find this policy fine for your purposes. Otherwise please consider your cost as an annual cost - similar like what you pay to insurance companies for your car, home and never use it, or what you pay for a broadcasting, TV, etc. - even if you don't use them all the time, or taxes you pay for a remote cabin that you visits only few times in a year and probably never in Winter time.
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12. Vivo en UK pero quiero asegurarme que recibo avisos si la corriente falla en mi propiedad de Francia. También si la temperatura allí desciende a bajos niveles. ¿Qué modelo con cuál clavija es mejor comprar?
Para casas en Francia sería mejor comprar modelos con clavija francesa. Si navega por nuestra web desde UK primero verá los modelos con clavijas británicas. Por favor haga click en "Mostrar productos para otros países" en
esta página y verá una lista de productos adaptados para otros países. Ignore el aviso de comprobación que dice que va a comprar un modelo con la clavija errónea. Verá este aviso porque está comprando un modelo con clavija francesa en UK.
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13. May I purchase it now and start use it later? When my test period will expire?
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14. Are my credit card details protected when I pay through your website?
Of course! We do not store your card details. Our payment provider
BlueSnap is PCI compliant. You can also pay with PayPal if you wish so.
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15. ¿Puedo devolver un producto si no estoy satisfecho?
Tiene derecho a devolver un producto de acuerdo con los términos de venta y la legislación de su país. Si compra un producto en nuestra tineda
iSocket e-Store Global u otras tiendas locales de iSocket e-Stores, le ofrecemos la posibilidad de devolución del dinero hasta 30 días. El producto debe devolverse en las condiciones originales con todos los accesorios y empaquetado original. Por favor, consulte con su vendedor los términos de venta y devoluciones para cada casi en particular.
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16. ¿Cuánto tiempo dura la garantía y con quién debo contactar en su caso?
Las condiciones de garantía pueden variar según el vendedor. Debe contactar con su vendedor local en su caso. Si ha pedido el producto directamente en nuestra tienda
iSocket e-Store Global u otras tiendas locales iSocket e-Stores, le ofrecemos al menos un año de garantía desde la fecha de compra. Para algunos productos y países hasta 3 años de garantía son posibles. Conocerá las condiciones exactas de garantía cuando haga el pedido. Si tiene algún fallo, por favor contáctenos con un formulario de soporte en
esta página para instrucciones concretas. Nuestro objetivo es ¡garantizarle una satisfacción máxima con nuestros productos!
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17. Do I need technical skills to use iSocket?
Nope! We have 10+ years of experience in this field and we've invented these monitoring technologies. We know your needs and we are able to amaze you with how simple and easy everything will work out of the box without a complex configuration. We will configure iSocket for you based on your order and you can do changes anytime you wish via a convenient interface from your mobile phone or computer.
This new (since 2021) iSocket that combines all our 10+ years experience is really awesome! Power, energy, temperature and alarm monitoring were never that easy!
Only for some alarm sensors (motion, smoke or gas detectors) you will need some help with wiring. This is another story and only few customers require this.
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18. ¿Dónde se diseñó y fabricó el iSocket?
Todos los iSockets se diseñan y montan en Finlandia bajo estrictos controles y estándares de calidad.
iSocket Systems es el fabricante de los dispositivos. Los iSockets no son fabricados por otros y luego añadida la marca, están originalmente fabricados por iSocket Systems. Los productos están certificados.
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19. I am a member of press and want to review your product. How do I contact you?
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20. ¿Cuáles son las diferencias entre productos las familias iSocket Smart Sockets y iSocket Smart Home?
Los productos de la familia
iSocket Smart Sockets han sido diseñados para cualquier usuario. No necesita poseer conocimientos específicos para instalarlos. Son dispositivos sólo para enchufar. Los productos de la familia
iSocket Smart Home son para integradores que montan instalaciones para sus clientes. Estos productos necesitan cableado y una persona con conocimientos específicos debe instalarlos. En la mayoría de los países solo se permiten realizar instalaciones en la red AC a profesionales cualificados. Sin embargo, si usa productos de la familia
iSocket Smart Home , por ej. el
relé iSocket Smart en una casa sólo con voltaje DC (por ej. casas con paneles solares), probablemente pueda cablear usted mismo.