Preguntas frecuentes

Nope! When power fails, the Wi-Fi will too. iSocket is a cellular solution!

Absolutely!

You don't need your own SIM card or data plan. This new (since 2021) iSocket is a Plug-and-Go hassle-free solution with integrated connectivity that allows your iSocket to be connected to any available cellular network. We offer you a plan in proportion to the features you use. You will see your plan on checkout after you have selected your applications. Our prices are better than anything you would get from a local provider. More, you get not just a bare connection as it would be with your local provider, but also a convenient interface to work with iSocket and amazing support that we could not provide if we were selling you just hardware. On the top of that you have 30 days free test period and 30 days money back warranty.

Tenemos un test de verificación total durante la fabricación. También desarrollamos una prueba funcional inmediatamente antes de despachar. Enviamos el comando "ON" u comprobamos que el relé responde y un lámpara conectada se enciende. También probamos que la unidad envía la confirmación. Luego comprobamos que la unidad con el comando STATUS comprueba la calidad de la señal. Desechamos las unidades si la calidad de la señal es menor que la habitual en el área donde nos encontramos. Si el producto tiene una función de temperatura y se pide con un sensor de temperatura, lo comprobamos y aseguramos que mide la temperatura correctamente. Luego comprobamos que la opción de fallo en la alimentación eléctrica en los dispositivos donde esté disponible. Finalmente reiniciamos el dispositivo a los valores de fábrica y lo empaquetamos para el despacho. Esté tranquilo de que recibirá un producto totalmente verificado de iSocket.

The whole idea of this new (since 2021) iSocket is that it is a hassle-free solution where end users do not have to think about SIM cards, networks and so on. The first 10 years (since 2010) that we only sold hardware our support team was overfilled with questions about numerous problems related to SIM cards and SMS deliverability. We would say that about 99% of the problems were for this reason. We won't that poor experience to our customers anymore.

In any case, you should have paid your mobile operator for the SIM card and data usage. SMS control is not even considered - this is an outdated technology that does not allow any quality real-time monitoring. Delivery of non-human generated SMS in many countries is regulated and more and more countries impose restrictions on this. This is especially true in North America and Australia. It is also noticeable that the SMS-only plans have become a rarity.

The main plans of mobile operators are designed to use a large amount of data for Internet browsing. Special plans for IoT (Internet of Things) usually have a small amount of data for a considerable fee. Our plans are developed in proportion to the features used and they are more beneficial for you that any plans from local operators.

Additionally, you get not just a bare connectivity but an all-in-one solution. On the top of just connectivity that you would anyway need to buy from your provider you get an absolutely convenient interface for managing your iSocket, guaranteed connection to ANY available mobile network and we after all will be able to provide effective support, which is impossible when clients use their own SIM cards.

In all respects, the new iSocket with built-in connectivity is much better!

Not saying that this is iSocket to last - it supports all modern mobile technologies that are here to stay for next decades.

We are a company with reputation who invented these corte de energía monitoring technologies more than 10 years ago when the world did not know about them. We are innovators of them and we are here to stay!

Yes, you can! Text, voice or email notifications about cortes de energía as well as power restore events are available in this new iSocket since 2021. Voice messages can be customized. Voice alerts about cortes de energía are highly recommended, because they are not affected by different regulations/restrictions enforced by operators for text messages in some countries even though we are whitelisted for such alert.

Any mobile phone! Even a phone from your grandmother, if this is cellular ;) Seriously, though, it does not matter if you have an iPhone, Samsung, BlackBerry, a contracted Verizon phone or locked AT&T phone or even an old Nokia 250. In fact, iSocket and your phone are independent from each other. You only need a phone to accept text messages or calls about cortes de energía and other alarm events - the same way as you accept messages and calls from your friends. Moreover, iSocket can send a voice message to a landline phone. You can manage your new Plug-and-Go iSocket from a computer if you don't have a smart phone.

In the new Plug-and-Go iSocket since 2021 you can add unlimited phones for corte de energía alerts as well as for notifications about other alarms, such as temperature rise / temperature fall, burglar, water leak, gas leak, etc.

You don't need your own SIM card or data plan but you will have a plan with us. We offer you a plan in proportion to the features you use. Since 2021 iSocket is a hassle-free solution with integrated connectivity that allows your iSocket to be connected to any available mobile network out of the box. We pay cellular service providers a base fee to keep your iSocket up and running. On the top of that we pay a fee for data usage. We also pay to datacenters to support 24/7/365 operation of your iSocket. In fact the largest part of the payment will go to third parties. At the same time, our prices remain better than what you could get from local providers, because we buy services in large volumes.

When you only use iSocket occasionally we continue pay for such services to thirds parties. Finally, just a remote switching (reboot) feature uses the same amount of data/services as any other feature such as corte de energía alerting or even more, because it require the unit to be always online in order to access it remotely.