Frequently Asked Questions

  • 5. iSocket sends me continuous messages after the sensor has been activated

    Please check that you use the correct configuration for the "ALERT" option so that it matches your type of sensor. For example, door opening sensors, smoke, gas or water detectors change their state after the alarm event and remain in this state (means: door still opened, smoke or gas still in the room, or water still on the floor). Since they remain in this state you will receive endless alerts until you deactivate the Alarm Function. For sensors that change their status and stay in that status, the option "ALERT=SMSCHANGE" was designed. With this configuration you will be notified only once - when a logical value is changed.
  • 6. Can iSocket call me when a sensor is activated? I’m afraid an SMS could occasionally be ignored and I will miss an alert.

    Yes, you can configure iSocket call to you in the event of an alarm. You can configure several numbers to which iSocket will call. We offer several options for configuration of how to receive an alert. Read more information in the User Manual for the device you plan to purchase. There is another interesting way to be be alerted by your smartphone after iSocket has sent a message to you. Check out application "FireAlert 2" (for Android) or check if you can find a similar application for iPhone. You can configure your smart phone to sound an alarm or do many other operations once a message with certain text is received from iSocket.
  • 7. iSocket KIT4 can detect an explosive gas (natural gas). But how much gas will leak into the air before the sensor sends an alert?

    The sensor will trigger immediately it detects a gas. The alert is sent by iSocket immediately the sensor is triggered. Of course it depends on the mobile network availability. If there is a break in the mobile network, iSocket will wait for the network to resume and will send the alert later. You can configure the iSocket so that it calls when the alarm event occurs, but the call will not give any information (e.g. voice message)), it is just a call.
  • 8. What distance should be between the gas leak sensor (KIT4) and the gas equipment, and where is the best place to position it?

    The detector should be located in an area where you expect that gas leakage can begin to cause damage or injury, but not trigger a false alarm during the normal operation of the gas equipment (e.g gas stove). We cannot give an exact distance from the gas source. It should be tested on the place to find the best location. Usually it is quite near the gas source. Let's imagine that a gas leak has occurred, but the sensor is located 20 feet away from gas equipment and air circulation from, say, a window, blows the gas in the opposite direction from the sensor. In this instance you may never get an alert. We would recommend that you test on the place. The length of the cable is 16 feet (5 meters). You can extend it, but only affects the distance between the sensor and the iSocket unit, not between the sensor and the gas source. For most installations 16 feet (5 meters) should be sufficient.